Making a Payment Online

When an estimate or invoice is sent by an administrator, it will be emailed to the address indicated on your employer profile (contact an administrator if this needs to be updated).

Once the link is sent to you, click to open it and view the estimate/invoice. If you have an optional user account in PowerDetails, you can view the estimate/invoice while logged in.

If administrators have activated PowerDetails Pay, employers can click the Pay Now button to enter a credit card or ACH (bank account) payment.

Per some agency site configurations, you may see a grid to will display a payment calculator containing all line items. Check the box of the line items you would like to pay, and the Payment Amount field will update automatically.

Employees that have not registered their bank account for direct deposit or whose job has not yet been reviewed by an administrator cannot be paid on this screen. Check or cash payments must instead be recorded via the agency.

When paying via either electronic or non-electronic methods, line items that cannot be paid will display either a yellow warning icon or an exclamation icon to indicate this. Hover over the icon to view the explanation.

Entering a Credit Card Payment

If site administrators have activated PowerDetails Pay, you will see an option to enter a credit card or bank account information when clicking to Pay Now. PowerDetails Pay is powered by Stripe.

Enter the credit or debt card information along with the payment amount. The amount will default to the balance on the estimate/invoice, but can be changed for partial payments. Click Pay to review and confirm the payment.

Depending upon the site settings for PowerDetails Pay, employers may be subject to an additional processing fee when making a credit card payment. If so, this will be added when confirming the final payment amount. 

A printable payment receipt will appear for your records and an email will be sent to the billing email address indicated on the estimate or invoice. The completed transaction will show within the estimate/invoice's Payments section along with the Transaction ID. 

Entering a Bank Account (ACH) Payment

If site administrators have activated PowerDetails Pay, you will see an option to pay using a bank account (ACH payment) when clicking to Pay Now.

PowerDetails Pay uses Plaid to link to the payee's bank account. Click to Continue and enter the credentials after selecting your bank. Once connected, you will be able to select an account to pay from. 

Depending upon the site settings for PowerDetails Pay, employers may be subject to an additional processing fee when making an ACH payment. If so, this will be added when confirming the final payment amount. 

A printable payment receipt will appear for your records and an email will be sent to the billing email address indicated on the estimate or invoice. The completed transaction will show within the estimate/invoice's Payments section along with the Transaction ID. 

Payments are reflected in the employer's bank statement 1-2 days after the charge succeeds.